Substitute – IT User Support Technician

first_imgQualifications and Physical DemandsMINIMUM QUALIFICATIONS:Education and Experience:The position requires the equivalent to an Associates degree incomputer science or related technical field and 2 years ofexperience in technical support to computer workstations andconnectivity to networks. Industry certificates (e.g., A+) maysubstitute for some higher education or experience.Knowledge of:The knowledge required will vary depending on the nature of theassignment.Ability to:The abilities required will vary depending on the nature of theassignment.Conditions of EmploymentCONDITIONS OF EMPLOYMENT:Non-academic, non-classified substitute: vacancy employeesare appointed temporarily when recruiting to fill apermanent position. Non-academic, non-classified substitute: novacancy employees replace classified employees who aretemporarily absent from duty.Non-academic, non-classified substitute employees are notpart of classified service. Non-academic, non-classified substituteemployees are at-will employees, have no entitlement rights to anyposition in the District. Substitute employment shall not result inthe displacement of Classified personnel.Substitute non classified employees who are appointedtemporarily while the District is recruiting for the permanentposition may not exceed 130 working days within a fiscal year (July1 – June 30).Substitute non classified employees who are temporarilyreplacing a classified employee may not exceed 160 working dayswithin a fiscal year (July 1 – June 30).*Retired CalPERS Annuitants: may not exceed 960 hours in afiscal year (July 1 through June 30)*Employment is contingent upon verification of employment history,background verification as governed under Education Coderequirements, eligibility to work in the United States, andapproval by the CCCD Board of Trustees. Short term/temporaryassignments do not offer fringe benefits or pay for holidays ortime not worked.The hours of work and effective date of employment will be arrangedwith the supervisor. Please note that early evening availability isdesirable.Regular attendance is considered an essential job function; theinability to meet attendance requirements may preclude the employeefrom retaining employment.The person holding this position is considered a mandatedreporter under the California Child Abuse and Neglect Reporting Actand is required to comply with the requirements set forth in CoastCommunity College District policies, procedures, and Title IX.(Reference: BP/AP 5910)The Coast Community College District celebrates all forms ofdiversity and is deeply committed to fostering an inclusiveenvironment within which students, staff, administrators, andfaculty thrive. Individual’s interested in advancing the District’sstrategic diversity goals are strongly encouraged to apply.Reasonable accommodations will be provided for qualified applicantswith disabilities who self-disclose.Application materials must be electronically submitted on-lineat http://www.cccd.edu/employment . Incomplete applications and applicationmaterials submitted by mail will not be considered.Additional InformationAPPLICATION REQUIREMENTSTo be considered for employment you must submit a completeapplication packet. A complete application packet includes:A complete Coast Community College District OnlineEmployment Application.A current Resume (uploaded as a separate attachment -PDF recommended)Answers to ALL Supplemental Questions, if any (pleaseprovide clear and detailed responses, where applicable, as theywill be carefully evaluated to determine the most qualifiedcandidate(s) to be invited for an interview; please do not pasteyour resume, put ‘see resume’ or ‘N/A’, or leave blank). DefinitionThe Substitute – IT User Support Technician will need to haveknowledge of Apple products, iOS operating systems, andsoftware.Definition:Under general supervisor, substitute employees perform a variety ofwork in support of a college or district program or office.Non-academic, non-classified substitute: vacancy employeesare appointed temporarily when recruiting to fill apermanent position. Non-academic, non-classified substitute: novacancy employees replace classified employees who aretemporarily absent from duty.Non-academic, non-classified substitute employees are notpart of classified service. Non-academic, non-classified substituteemployees are at-will employees, have no entitlement rights to anyposition in the District. Substitute employment shall not result inthe displacement of Classified personnel.Substitute non classified employees who are appointedtemporarily while the District is recruiting for the permanentposition may not exceed 130 working days within a fiscal year (July1 – June 30).Substitute non classified employees who are temporarilyreplacing a classified employee may not exceed 160 working dayswithin a fiscal year (July 1 – June 30).*Retired CalPERS Annuitants: may not exceed 960 hours in afiscal year (July 1 through June 30)*REPRESENTATIVE DUTIES:Aids staff and faculty on utilizing computer and softwareprograms including remote access and on the proper use ofaudio-visual or electronic equipment.Participates in troubleshooting to resolve hardware andoperations problems, including but not limited to connectivity,internet access, electronic mail and file servers. Works withfellow staff, equipment users, and vendors to identify and resolveproblems.Provides basic technical support to enterprise software systemssupporting networked computers such as computer system updates,virtual environments, and multimedia systems.Assist with maintaining classroom and conference room audiovisual presentation systems and interface with vendors to ensuretimely repair and return to service.Performs other duties as assigned that support the overallobjective of the position. Candidates will also be responsible for all travel expenses ifselected for an interview, the Coast Community College Districtdoes not reimburse for candidate travel expenses.Disability AccommodationsIf you require accommodations in the Application or ExaminationProcess, please notify Human Resources by calling (714)438-4714.PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands are representative of those that must bemet by an employee to successfully perform the essential functionsof this job.The work environment characteristics are representative ofthose an employee encounters while performing the essentialfunctions of this job.Reasonable accommodations may be made to enable individualswith disabilities to perform the essential functions.A detailed list of physical demands and work environment is onfile and will be provided upon request.The Coast Community College District is a multi-college districtthat includes Coastline Community College , Golden WestCollege , and Orange Coast College . The three colleges offerprograms in transfer, general education, occupational/technicaleducation, community services and student support services.Coastline, Golden West and Orange Coast Colleges enroll more than60,000 students each year in more than 300 degree and certificateprograms.Since it’s founding in 1947, the Coast Community College Districthas enjoyed a reputation as one of the leading community collegedistricts in the United States. Governed by a locally elected Boardof Trustees, the Coast Community College District plays animportant role in the community by responding to needs of achanging and increasingly diverse population.This direct link 2020 Annual Security and Fire Safety Report (ASFSR) is the 2020Annual Security and Fire Safety Report for Coast Colleges. Thecrime statistics for calendar years 2017, 2018, and 2019 weresubmitted to the U.S. Department of Education as required under theJeanne Clery Disclosure of Campus Security Policy and Campus CrimeStatistics Act. A hardcopy can be provided from one of the CampusSafety Offices. Please contact any of the Campus Safety Offices forany questions regarding the report.Coast Community College District is an Equal OpportunityEmployerThe Coast Community College District is committed to employingqualified administrators/managers, faculty, and staff members whoare dedicated to student learning and success. The Board recognizesthat diversity in the academic environment fosters awareness,promotes mutual understanding and respect, and provides suitablerole models for all students. The Board is committed to hiring andstaff development processes that support the goals of equalopportunity and diversity, and provide equal consideration for allqualified candidates. The District does not discriminate unlawfullyin providing educational or employment opportunities to any personon the basis of race, color, sex, gender identity, genderexpression, religion, age, national origin, ancestry, sexualorientation, marital status, medical condition, physical or mentaldisability, military or veteran status, or geneticinformation.last_img read more